Useful answers before you book.

Tell us the suburb, what has happened, which service sounds closest and how to reach you. You do not need to know the technical name for the problem.

If it is safe to do so, turn off the relevant water supply and explain where the water is coming from. If there is immediate danger or major property damage, seek urgent assistance.

Yes. Include the property suburb and whether the owner, agent or tenant will coordinate access. The provider can confirm the right process.

Ask the independent provider to confirm their licence details and the compliance paperwork that applies to your job before work begins.

Some plumbing jobs involve gas and require the right licence. Mention the job in your enquiry and the provider will confirm whether it is within their licensed scope.

A reliable quote usually needs the provider to understand the fault, access, materials and compliance requirements. They will confirm the scope and price with you.