Safety comes before the enquiry
If you smell gas, suspect a leak or believe there is immediate danger, leave the area, avoid flames and electrical switches, and contact emergency services or the relevant gas distributor. Do not try to locate a leak, relight an appliance or dismantle gas equipment yourself.
This page is for starting a service enquiry. It is not a substitute for emergency advice, a gasfitter's inspection or a compliance certificate.
Gas-related jobs to describe
- A gas hot-water system that is not heating, showing a fault or leaking.
- Gas pipework, connections or a bayonet point that needs assessment.
- A gas appliance installation, replacement or relocation question.
- A safety concern, unusual smell or appliance behaviour that needs professional review.
- A plumbing job where the provider needs to confirm whether gas work is within their licensed scope.
What to include
Share the suburb, appliance or pipework involved, what changed, whether the gas supply has been isolated and whether anyone is at risk. If you know the system brand or type, include it, but do not delay urgent action to find the model number.
Start with the Southeast Plumbing and Gas page for broader enquiry intent, or read the hot-water plumbing page when the gas system is part of a hot-water problem.
The independent provider confirms the licensed scope, required paperwork, timing and price directly with you.
South east coverage
Gas-related enquiries can start in Frankston, Cranbourne, Mordialloc, Carrum Downs, Dandenong, Pakenham, Mornington, Berwick, Narre Warren or Mentone. Include the exact suburb so the provider can check coverage rather than assume it.