1. Keep people safe
Move people and pets away from the wet area. If water is near electrical outlets, appliances or a switchboard, do not enter the area or touch electrical equipment. Contact the relevant emergency service if there is immediate danger.
2. Isolate the water if it is safe
Turn off the nearest isolation valve or the property's main water supply if you can reach it without stepping into an unsafe area. Do not force a stuck valve. If you are unsure which valve controls the leak, leave it and explain that to the provider.
3. Limit the damage
Move valuables, towels and removable items away from the water. Use a bucket only where it is safe and stable. Avoid opening walls, floors or ceilings to chase a hidden leak.
4. Write down the useful details
- Exact suburb and property type.
- Where the water is appearing and whether it is still flowing.
- What fixture, pipe or appliance seems connected.
- Whether the main or local supply has been isolated.
- Any visible damage or access restrictions.
5. Describe the urgency clearly
Use plain language such as “water is running through the ceiling” or “the toilet is overflowing and cannot be isolated”. The closest service category in a form is only a starting point. The provider confirms the actual scope and urgency.
Gas-related plumbing and electrical work require the appropriate licensed trades. If there is an immediate hazard, seek emergency assistance first.
South East Melbourne coverage
The South East Plumber focuses on Melbourne's south east and the Mornington Peninsula, including Frankston, Cranbourne, Pakenham, Dandenong and surrounding suburbs. Coverage and availability are checked against the independent provider available for the job.
Read the emergency plumber guide for the Mornington Peninsula or share your plumbing enquiry when it is safe to do so.