First steps when a pipe bursts
If it is safe, turn off the property's main water supply or the nearest isolation valve. Move people away from wet electrical areas and protect belongings only if you can do so without entering an unsafe space. If there is major flooding, immediate danger or an electrical hazard, contact the relevant emergency service first.
Do not rely on a towel or tape as a repair. Once the water is controlled, note what failed and where the water travelled.
Pipe and connection failures
- Burst internal pipe: describe the wall, ceiling, floor or cupboard where water appeared.
- Flexi hose: say whether the connection is under a sink, toilet or appliance.
- Outdoor pipe: explain whether water is pooling in the yard, driveway or near a meter.
- Hot-water pipe: mention the unit location and whether the tank or connection is leaking.
What to tell the provider
Share the suburb, the room or outside area, whether the main supply is isolated, how quickly the water appeared and whether the property is occupied. A photo should only be sent through a secure provider channel when requested. A plain description is enough to begin the callback request.
For immediate active water damage, use the emergency plumbing guide. For a slow or recurring drainage issue, the blocked drains page may be a better match.
The independent provider confirms access, materials, scope, timing, licence and price directly with you.
South east suburbs
Enquiries can start in Frankston, Cranbourne, Mordialloc, Carrum Downs, Dandenong, Pakenham, Mornington, Berwick, Narre Warren or Mentone. Include the exact suburb so coverage is checked against the provider's current run sheet.