Describe the outdoor drainage problem
Stormwater issues may appear as a full pit, overflowing grate, disconnected downpipe, pooling beside the house or water moving toward a garage or entrance. Describe the location and what happens during or after rain. If the problem occurs without rain, mention that too.
Do not enter a flooded area, lift heavy covers or work near electrical equipment. If water is causing immediate danger or major damage, contact the relevant emergency service first.
Common stormwater enquiries
- Blocked pit or grate: say whether leaves, sediment or standing water are visible.
- Downpipe connection: explain if a pipe has separated, cracked or is discharging beside the building.
- Yard or driveway pooling: note where water gathers and whether it affects access or the building.
- Recurring overflow: say how often it happens and whether nearby drains are also slow.
Information that helps the provider
Share the suburb, outdoor location, weather conditions, visible damage and whether there are access issues. If the property is a rental, unit or commercial site, include who can arrange access. Photos should only be shared through a secure provider channel when requested.
For internal sinks, toilets or floor wastes, the blocked drain page may be the closer match. For active water damage, read the emergency plumbing guide.
The independent provider confirms access, equipment, excavation or repair scope, timing, licence and price directly with you.
South east coverage
Include the exact suburb, such as Frankston, Cranbourne, Mordialloc, Carrum Downs, Dandenong, Pakenham, Mornington, Berwick, Narre Warren or Mentone. Coverage depends on the provider's current run sheet and the type of drainage work.